At Urban Narratives, we take our team and clients’ health and safety very seriously. We have put in place several precautionary measures during the current COVID-19 pandemic to ensure the safety of our team, clients and all people we contact.
While this is a challenging time for all, Urban Narratives will continue to work closely with Hyderabad’s most respected contractors and suppliers to ensure you see an excellent result for your space. We believe that engaging a professional designer is paramount to realising your design visions and goals and positioning your property firmly in the current marketplace.
What does this mean for you?
1. Appointment Bookings
Whenever a team member is required to access your property, they will be asked a series of health-related questions. These questions are in line with World Health Organisation Guidelines in response to the novel coronavirus. Once submitted, we will review this questionnaire. We ask our on-site consultants and site inspectors the following questions;
- Have you, or any person in your household, travelled internationally within the last 14 days?
- Have you, or any person in your household, knowingly contacted any person who has travelled internationally within the last 14 days?
- Are you, or any person in your household, currently unwell or exhibiting any symptoms of COVID-19 or any other illness?
- Are you, or any person in your household, presently undergoing a 14 day self-isolation period?
If we do not receive a response, we will not be able to enter your property and will need to re-schedule as required. Once your appointment time has been confirmed, you MUST notify us if any circumstances or conditions change at your end.
2. Masks and face coverings
Urban Narratives’ policy insists that masks are worn by all team members at all times while present in our workplace and your site. We ask that you respect our policy surrounding the use of masks. If you are present at our office or at your site at the time of installation or collection, no one will be granted entry without a mask. Please understand that our policy is for protecting our team and all members of your household’s health and safety.
3. Construction and Installations
In line with the Ministry of Health and Family Welfare, Government of India recommendations, our team will require clear access to your property on the day of installation and styling.
Please note: Our team must complete all work. As a result of this measure, you will be required to vacate your property before our team’s arrival.
As we are coming towards completing our work at your property, we will reach out to you and let you know a finish time and when you can visit. You will be able to return to your property after the work and once our team has vacated.
If you have any questions or concerns regarding this, please do not hesitate to reach out to us here.
4. Social Distancing
The Ministry of Health and Family Welfare, Government of India, recommends social distancing to slow the virus’s spread. At Urban Narratives, we will continue to practice safe social distancing in our workspaces and your home.
Social distancing is a vital step in slowing the spread of the virus and helping to ‘flatten the curve’ of infection and the resulting strain this will place on our healthcare system. Our team will practice social distancing with respect and understanding at all times and request that you approach this measure with mutual respect for the health and safety of our team in mind.
We are committed to continuing to provide ongoing services and support to our clients during this time. Please do not hesitate to contact us directly should you have any questions or concerns. We are always ready to assist.
We look forward to working with you.